Shipping Policy
Thank you for shopping with Rekanize. The following policy explains our shipping rates, processing times, delivery expectations, and how shipping-related issues are handled.
Shipping Area
Rekanize currently ships online orders within the United States only. International shipping is not available at this time.
Shipping Rates
Standard U.S. Shipping: $10.00
Free U.S. Shipping on orders of $75 or more.
The $75 free-shipping threshold is calculated based on the merchandise subtotal after discounts and before applicable taxes.
Order Processing
In-stock orders are typically processed within 1–2 business days.
Business days are Monday through Friday, excluding federal holidays. Processing time is separate from carrier transit time.
Estimated Delivery
Standard shipments are generally expected to arrive within 2–5 business days after shipment.
Most orders should therefore arrive approximately 3–7 business days after the order is placed.
Delivery dates are estimates and are not guaranteed. Carrier delays, weather, holidays, and other circumstances outside Rekanize’s control may affect delivery times.
Tracking
When tracking information is available, it will be provided after your order ships. Please allow time for the carrier’s tracking system to update after receiving your shipping confirmation.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error before your order ships, contact Rekanize as soon as possible. We will attempt to correct the address if the order has not yet been shipped.
If an order is returned to Rekanize because of an incorrect or incomplete address provided by the customer, the customer will be responsible for the additional shipping charge required to resend the order.
Packages Marked Delivered but Not Received
If tracking shows your package as Delivered but you cannot locate it, first check the delivery area and with household members or neighbors when appropriate.
Please allow 2 business days after the carrier’s Delivered scan for the package or tracking situation to resolve.
If the package still cannot be located after 2 business days, contact Rekanize. We will review the situation and assist with the appropriate carrier inquiry.
A Delivered tracking status does not automatically qualify an order for a refund or replacement. Rekanize will review the circumstances and carrier information before determining the appropriate resolution.
Lost Packages
If tracking does not show delivery and your shipment appears to have been lost in transit, contact Rekanize so we can investigate the shipment with the carrier.
If the carrier confirms that the package has been lost, Rekanize will provide a replacement at no additional cost or issue a refund when a replacement is unavailable or otherwise appropriate.
Products Damaged During Shipping
If your product arrives damaged, contact Rekanize within 5 days of delivery.
Please provide your order number and clear photos and/or video showing the damage to the product. Keep the product and its packaging until the claim has been resolved, as additional information may be requested.
Damage to the outer shipping box or packaging alone does not qualify as product damage when the purchased product itself is unaffected.
If the product is verified as having been damaged during shipping, Rekanize will provide an appropriate replacement or refund at no additional cost to the customer.
Contact Us
For questions about shipping or delivery, contact us at: de*****@******ze.com
