Return & Refund Policy
We want you to be confident in your Rekanize purchase. Please review the following requirements before requesting a return.
14-Day Return Window
Eligible products may be returned by requesting a return within 14 days of delivery.
To qualify for a standard return, the product must be unused, undamaged, and returned in its original condition with its original packaging and all included components and accessories.
Opening the product packaging does not automatically make an item ineligible for return, provided the product has not been used and otherwise meets the return requirements.
Used Products
Products that have been used are not eligible for a standard change-of-mind return.
For example, using a product and subsequently deciding that you no longer want it does not qualify it for a standard return.
This restriction does not affect claims involving products that arrived damaged or defective.
Incomplete Returns
All components and accessories originally included with a product must be returned.
Products returned with missing components, accessories, or other included items may be ineligible for a refund or may receive a reduced refund based on the circumstances.
Return Shipping
For standard returns resulting from a change of mind or other customer preference, the customer is responsible for return shipping costs.
If Rekanize sent an incorrect product or a product arrived damaged or defective and the claim is verified, Rekanize will cover the appropriate return shipping costs.
Original Shipping Charges
Original shipping charges, including the $10 standard shipping charge, are non-refundable on standard returns.
For example, if a customer purchases a $55 product and pays $10 for shipping, an approved standard return would generally refund the $55 product price. The original $10 shipping charge would not be refunded.
This does not apply when Rekanize determines that shipping charges should be refunded because of an incorrect, damaged, or defective order.
Damaged, Defective or Incorrect Products
If a product arrives damaged, defective, or incorrect, contact Rekanize within 5 days of delivery.
Please provide:
- Your order number
- A description of the issue
- Clear photos and/or video showing the problem when applicable
Keep the product and its packaging until the issue has been resolved.
Once the claim has been reviewed and verified, Rekanize will provide an appropriate replacement or refund and cover applicable return shipping costs.
Exchanges
Rekanize does not offer direct exchanges.
If you would like a different eligible product, size, color, or variation, you may return the original product in accordance with this policy and place a new order.
This does not apply to replacements provided for verified damaged, defective, or incorrect products.
Refunds
Returned products will be inspected after they are received by Rekanize.
We will notify you whether your return has been approved. Approved refunds will be issued to the original payment method within 3–5 business days after the returned product has been received and inspected.
Your bank, credit card company, or payment provider may require additional time to post the refund to your account.
How to Request a Return
To request a return, de*****@******ze.com within the applicable return period and provide your order number and reason for the return.
Do not send a product back before receiving return instructions from Rekanize.
